Report on developments in KSM
21 June 2018
There have been some developments with the rollout of faster (fibre) broadband in the parish but the pace is very slow and the distribution very thin.
There has been a Gigaclear leaflet drop in our area. However looking on their website, they still have our postcode area in the "Network Design" phase, which means that from the information available to us its difficult to know when, if at all, they will have the required infrastructure installed in Kingston St Mary enabling them to provide services.
BT Openreach have been active in the village. It would appear that more Fibre to the Premise (FTTP) services are being installed.
FTTP is where a fibre-optic cable runs directly from the telephone exchange (via a street cabinet) into your home or business. If the cable between the street cabinet and your home/business is a copper cable it's not FTTP but - in the case of KSM - only fibre to the cabinet (FTTC).
If you are able, the best way to progress installation is to contact BT and politely remind them that you wish to improve your broadband service.
Check Availability of faster broadband and check it frequently as Openreach will not tell you when their service is upgraded:
Meanwhile we can supply you with some general advice for the interim to improve broadband service.
If you have queries about this advice or about the rollout of broadband in KSM, contact
- Call the BT Service desk on '150' and ask for BROADBAND BOOST ENGINEER as they can apply a different profile to your line which may improve your internet speeds.
- Change your routers admin password AND wireless key regularly for better security. Log into the router so BT can't alter or monitor your profile. Or, at least change them from the default values.
- Optimise internet speed you have by removing competing wiring, which causes 'noise' in your home. By this, we mean, unplug or disconnect any non-essential extension lines you may have, to eliminate sources of signal loss.
- For the best internet speeds, plug your wireless router into the BT Master socket. Ideally, this is the only socket you should have, with no extensions. Any 2nd or 3rd handsets required for calls should have their base-station plugged into the BT Master socket, and preferably use wireless technology like DECT to share the phone line between handsets.